Who is issuing a warranty for the machines purchased from this site?
The Warranty is issued by MULTIPRO MACHINES PVT. LTD. Golden Green Industrial City, Phase - C, Plot No. 236 - 237, At: Khambha, Taluka: Lodhika, District: Rajkot - 360311. State: GUJARAT. INDIA. How long is this warranty valid? This warranty shall be valid to the first purchaser and for 1 year from the date of purchase. Which parts are not covered in this warranty? Below mentioned parts of this machine are not covered in this warranty. The parts which are consumables and need to be regularly maintained, filled or replaced and are subjected to normal wear and tear. Electrical Items like parts of operating boards/panels & induction motors which normally fail due to an improper power supply or extreme power fluctuations which are beyond our control.
What you should do if you think that an event has occurred is covered by the warranty? In such cases, simply contact our customer care number +91-72020 21 999 or e-mail us onMail. You need to quote us your company name and invoice number. Our concern person will get back to you immediately. How Multipro will serve you during the warranty period? We will send you a new part (FREE OF CHARGE) immediately against the failed part. In any case, if repairing is required, you need to send us the faulty part and we will repair it FREE OF CHARGE at our place. Note: Most of the replacement parts we keep in stock. In any case, if parts take time to arrange from the manufacturer, you will have to co-operate us.
What if we need ‘onsite service’ during a warranty or after a warranty period? We believe in cost and time saving of our clients hence our experts guide properly by photos/videos and assist your technicians so that you can change/repair parts of our machine easily. In any case, if you want to hire our engineers for onsite service, it is chargeable as per our standard tariffs.
When does this warranty not apply? This warranty is void in the event of misuse, alteration, faulty installation, or misapplication of the product. This warranty does not cover the failure of product or components due to any ACT OF NATURE; lightning, floods, hurricanes, tornadoes or any other such catastrophic events. Is this warranty applicable to overseas buyers? Yes. This warranty is applicable to overseas buyers. But in this case, all costs of postage, couriers, and transportation are the responsibility of the purchaser. After 1 year warranty, how Multipro serve? If it has been longer than 1 year, don’t worry, we will supply spare parts and damaged parts at cost price. We will solve your problems soonest and help customers to restore production as soon as possible. If you have any questions regarding these warranties, please contact us by Mail.